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Frequently Asked Questions – About QVC
- What is QVC?
- What is QVC.com?
- How does QVC select and present merchandise?
- Tell me about quality assurance and a product's country of origin?
- Who shops QVC and QVC.com?
- How will I know when to tune in for a particular program or item?
- What makes QVC so popular?
- What is the QVC Local®?
What is QVC?
QVC is the leader in multi-channel retailing — a televised shopping service that broadcasts live retail programming 24 hours a day. It's a vast virtual shopping center, offering a wide variety of products including jewelry, apparel, electronics, home furnishings, and beauty. Other divisions/subsidiaries include QVC.com, QDirect®, Remote Productions, and QVC@THE MALL®. The QVC Studio Tour is located at the company's world headquarters in West Chester, PA.
For more information about QVC, visit our corporate area.
What is QVC.com?
QVC.com is the Internet division of QVC. Virtually every item presented on QVC can be viewed and purchased through the Internet at QVC.com. QVC online also offers products that you won't see on-air, including brand-name items featured in our Beauty, Apparel, Electronics, Cooking & Dining, and other departments. And, while shopping online with QVC, you enjoy the same product quality, reliable delivery, and attentive customer service. QVC.com also provides a variety of features such as targeted product searches, Quick Compare, Recently on Air, and more – all designed to help you find products and great values, quickly and easily.
How does QVC select and present merchandise?
Merchandise is selected based on product uniqueness, quality, demonstrability, timeliness, and appeal. QVC is one of only a handful of retailers with its own in-house Quality Assurance program and extensive warehouse quality control. A full-time staff of stage designers, technicians, and stylists makes sure each product is presented in the most appropriate way. Finally, our Program Hosts, many of whom travel the world to research products, explain and demonstrate every item in an entertaining, informative, and friendly presentation.
Tell me about quality assurance and a product's country of origin?
QVC strives to provide the best quality and value in every product we offer, delivering goods that originate from more than 50 countries on six continents. We prominently display the country of origin at the bottom of each product description for every item we sell.
Regardless of where an item originates, our quality inspectors travel the globe to help ensure that all of our products meet QVC’s highest quality standards.
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Who shops QVC and QVC.com?
QVC reaches approximately 85 million American homes. More than 190,000 customers shop with QVC every day, and we add more than 194,000 new customers each month. Our customer base spans virtually all socio–economic groups. Because the audience for each QVC program is driven by product, demographics vary significantly from one hour to the next. For example, a cooking program such as In The Kitchen With Bob®, draws both men and women. An apparel show, however, attracts mostly female viewers.
How will I know when to tune in for a particular program or item?
Each hour is themed and scheduled well in advance, and every shipped package contains a printed program guide, so shoppers can plan their viewing for specific items or brands. Online, you can view an updated schedule of QVC programming by visiting our QVC Program Guide. You can also sign up to receive our QVC Program Guide via e-mail each week through E-Mail Services. Plus, you can view and purchase available QVC items 24 hours a day, online at QVC.com.
Please note that guests, show dates and times are subject to change without notice.
What makes QVC so popular?
Here are just a few reasons why millions of satisfied customers keep coming back to QVC:
- Each and every item is backed by our unconditional, 30-day money-back guarantee.
- Not only do QVC customers shop with confidence, but they also shop in confidence. All QVC customers are kept confidential. We do not sell or rent our lists to any other agencies. To learn more, please read the QVC Privacy Policy.
- Regardless of the hour, the weather, or your location, you can order any available item you've seen on QVC or the Web site – 24 hours a day.
- Our experienced, thoroughly informed Program Hosts help you make an informed purchase and do not indulge in "hard sell" tactics.
- It's so easy to shop! QVC's wide variety of products are presented on your television or computer, in the comfort of your home. Plus, you can quickly place your order by either phoning toll-free or ordering online. And, QVC promptly ships your order to your doorstep via proven carriers.
What is the QVC Local®?
The QVC Local is our studio on wheels! Driving this custom, 45-foot motorcraft coach, we've been taking the "show" on the road, bringing you varied sights, traditions, and products from all across the country. This huge cruiser is a self-contained broadcast studio with eight-camera remote capability, a fully equipped galley, a green room for hosts and guests, and an interview studio with robotic cameras. The QVC Local bus' bright orange and yellow exterior boasts the world's largest U.S. road map. And, its state–of–the–art tracking system allows us to determine the exact location of the coach – within 300 feet – anywhere on Earth. See where we're headed next!
